AI is no longer a futuristic concept for IT — it’s a real driver of business value today. But getting to that value quickly, and proving it, remains a key challenge for IT leaders under pressure to do more with less.
In this practical session, we’ll outline a three-step framework for delivering measurable ROI from AI in IT service management and employee experience. Learn how to identify high-impact use cases, deploy intelligent automation where it matters most, and build momentum through quick wins. We’ll share real-world examples from enterprise IT teams that have reduced resolution times, improved employee satisfaction, and empowered their service agents — all within weeks of implementation.