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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Solution Spotlight: Secure Your Service Desk Today

George Pradel  (Sr Solutions Engineer, BeyondTrust)

Location: Theater - Expo Hall

Date: Wednesday, May 1

Time: 1:40 pm - 2:00 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


Cyberattacks on service desks are on the rise: the influx of news articles surrounding service desk breaches are only the tip of the iceberg. Now more than ever, hackers have service desks in their sights as prime targets to quickly get access to privileged accounts, take down entire systems, hold data hostage, and demand ransoms.

With BeyondTrust Remote Support, there are immediate steps you can take today to secure your service desk – for new customers and longtime users alike. Secure your user and account credentials with the Remote Support Vault with discovery, rotation, and credential injection – at no extra cost. Prevent shadow IT and user workarounds by refining your service desk workflows with our Teams Integration – and you can set it up in just a few clicks.