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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Solution Spotlight: SolarWinds Service Desk AI and Smart Suggestions and Generative AI, Oh My!

Michael Clark  (Solution Engineer , SolarWinds)

Location: Theater - Expo Hall

Date: Wednesday, May 1

Time: 2:10 pm - 2:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


Macroeconomic conditions have changed, budgets are tighter today, hiring continues to be limited, and yet your company is still growing and increasing demands on your IT teams. Sound familiar? Today’s dynamic business landscape requires new thinking of how IT delivers services across the organization. We've seen artificial intelligence (AI) and automations popping up everywhere and ITSM is no exception. Its time to embrace the technology that frees up your teams to do more with the same or even less.

Join Michael Clark as he shares ways that AI & automation are shaping this very landscape and changing the way teams are working.

See how SolarWinds helps teams:

  • Free up repetitive tasks through automations
  • Help end-users resolve their own incidents
  • Provide agents with tools that increase productivity