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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Solution Spotlight: Unleash Employee Productivity with Copilot

Mark Sichel  (Head of Sales, North America, SymphonyAI, SymphonyAI)

Tim Lawes  (Senior Director, Technical Sales, SymphonyAI)

Location: Theater - Expo Hall

Date: Tuesday, April 30

Time: 1:10 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


The intensity of work, overload of information, and need for always-on availability are outpacing our ability to keep up. According to a survey, 30% of CIOs prioritize "growth driven by employee productivity" as their top concern. Another survey identified "difficulty in accessing information" as one of the top five barriers to productivity.

Attend this session to experience how SymphonyAI Enterprise Copilot can help lift the drudgery of work and unleash the productivity of employees. Leveraging the power of generative AI, SymphonyAI Enterprise Copilot delivers faster responses and superior services in a new way to boost employee engagement and performance.