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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Mitch BryantIS Ops Manager, ITSMNorton Healthcare

Mitch Bryant is the ITSM Manager for Norton Healthcare Information Service in Louisville KY. The not-for-profit system is rated one of the top 100 integrated health care delivery systems in the country and is the second largest employee in the area.

He manages the ITSM service and support teams that encompass ITSM tool, Asset Management, Problem Management, Change and Software Asset Management. Mitch is a certified HDI Instructor, ITIL certified, KCS Certified, HDI Support Center Manager.

He is the author of two HDI Focus books titled “Bridging the Gap..To your Customer” and “How to handle Customer Complaints”. He has presented at several Annual HDI Conferences. He has published in HDI’s SupportWorld and has a multitude of articles posted on TechRepublic.com, many of which have been included in their professional series books.

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