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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Alex CosmaDirector of Service Management OfficeSquare-Enix

An experienced leader with proven success in building and leading high performing global teams. Focused on service delivery excellence and providing the best user experience through innovative product and process development, optimised operational models and with a continual improvement mind-set at the core. With over 18 years of experience in the IT industry, my previous roles have included IT Service Desk Agent, Global Service Desk Manager, Head of Service Desk Solutions, Service Management Consultant and I’m currently heading up the IT Service Management Office for a major video-game company.