Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Tim McElgunn is the principal analyst for HDI, producing and managing content and events for our community of technical support and service management professionals. A skilled analyst, strategic advisor, writer and editor, Tim has extensive experience researching, synthesizing and explaining strategic, regulatory, technology, and service trends. Before joining the Informa Tech team, Tim held senior editorial and analysis roles at Bloomberg Law, Stratecast Partners/Frost & Sullivan, and Gartner.