Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Peter McGarahan is the senior director of Workplace & Collaboration Services for First American Financial. Pete is the 2020 HDI Lifetime Achievement Award honoree and an expert and thought leader in the global ITSM and customer experience industries. His thought leadership, energy, mentoring and leadership coaching have influenced the maturity and growth of the service and support industry and his peers. With thirty-two years of experience of IT, Pete built his career at PepsiCo, Taco Bell, Vantive Corporation, STI, and HDI; he also founded McGarahan & Associates, a business, IT, and service leadership consultancy. As a practitioner, product manager and support industry analyst and expert, Pete has left an indelible mark on the support industry and community.