Alan is a creative disruptor. He was among the first to implement unattended operations. He was a founder of ITIL, and ITSM. Alan created the concept of transformational outsourcing, and later at Royal Philips, in partnership with AWS, Google, and Azure, introduced consumption-based public cloud into large enterprises. He is an Ambassador for the DevOps Institute and a certified scale-up board member with Scale-Up Nation.
Today, Alan spearheads another new development, Experience Management and XLAs. He co-founded XLACollab to help enterprises combine art and science to understand and create memorable employee and customer experiences. Success today isn’t about better infrastructure, processes, or applications. It’s about the experience you create and how that experience makes your employees and customers feel about you, your products and your services.