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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Vicki RogersSenior Change ManagerGeorgia Institute of Technology

Vicki Rogers currently serves as a Service Delivery Manager Senior in the Office of Information Technology at Georgia Tech. Her role manages the ITSM processes of service request, incident, problem, change, and configuration. She has over 20 years of IT experience including both technical and leadership roles. She has expertise in service management, change management, leadership development and diversity in IT. Vicki holds a BBA in Business Management, an MBA and an EdS in Learning, Leadership and Organizational Development. Her graduate research involved cultivating and developing women leaders in higher education IT. Vicki is a regular national speaker on leadership, service management, diversity topics and change.