Vicki Rogers is the Director of Service Management at Georgia Tech's Office of Information Technology, leveraging over two decades of IT proficiency spanning technical and leadership domains. Her forte encompasses service management, change management, and fostering diversity within IT landscapes. Vicki's academic credentials include a BBA in Business Management, an MBA, and an EdS in Learning, Leadership, and Organizational Development. Her postgraduate research centered on empowering women leaders in higher education IT. A seasoned speaker at national forums, Vicki imparts insights on leadership, service management, diversity, and change.