CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Ryan TurcotteManager, BUMC IT Client ServicesBoston University

Ryan Turcotte (he/him/his) is Manager of Client Services at Boston University Medical Campus Information Technology. His Client Services team consists of 3 service desk and 7 technician staff that support over 2000 clients on an urban college campus. Ryan has a B.A. in Computer Science from Amherst College, where he worked after graduation in Desktop Computing Services before joining Boston University. Ryan’s goal as a support professional is to help clients develop autonomy in computing by providing staff the knowledge and wisdom to solve technology challenges.

Presenting: