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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

HDI Awards Ceremony

Date: Wednesday, May 1

Time: 8:30 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Event Experience

Vault Recording: TBD

Audience Level: All

Each year, HDI's awards are given to the individuals, teams, and organizations that have enhanced their support and service management organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.

Winners will be honored at SupportWorld Live. Come celebrate excellence and witness the stories behind the absolute best individuals, teams, and organizations in technical support and service management.


This year, we're pleased to give the following awards:

  • Best Service and Support Organization
  • Best Service and Support Manager
  • Best Service and Support Analyst
  • Best Service and Support Technician
  • Local Chapter Officer of the Year
  • Best Service and Support Culture
  • Best Service Improvement Initiative
  • Best Customer Experience
  • Best Use of Technology
  • Lifetime Achievement Award