SupportWorld Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live Schedule 2025

KEYNOTE: Facing Our Futures – to 2030 and Beyond!

Nikolas Badminton  (Chief Futurist, Futurist Speaker, and Hope Engineer™, Futurist.com)

Date: Wednesday, May 21

Time: 8:30 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Nikolas sees so much potential for how disruption can drive exponential change. On Wednesday morning, he will deliver an energetic keynote that ignites curiosity, shifts your mindset from what is to what if, and teaches you how to think like a futurist. He will share stories of cultural shifts, insights into new disruptive technologies, and help you to rethink how you establish winning strategies in your organization by deploying foresight.

More specifically, this keynote will help you to:

  • Understand the value of foresight - Foresight is the missing link between strategic planning, disruption and our futures. See how it supercharges your organization by exploring positive and challenging futures.
  • See global megatrends shaping geopolitical dynamics - Economic power, population growth, water-energy-food, waste, climate change and energy.
  • Know the trends that will change your industry - Future of Work, Artificial Intelligence and automation, Smart Cities and Urban Planning, Metaverse and Web3, Privacy and Security, Agriculture, Aerospace, Engineering and Manufacturing, Transportation and Logistics, Finance and Insurance.
  • Unlock a sustainability mindset - See how progressive ESG policy, United Nations SDGs, and circular economic principles will transform your organization.
  • Operationalize foresight - How we can build anticipatory capabilities in your organization to drive more revenues and market capitalization.


Learn how creative industries are being revolutionized, industries automated, education redefined, high tech accelerated, and how the support and service management industry will be changed forever in this exciting keynote by one of the world’s top futurist speakers and #1 bestselling author.