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SupportWorld Live Schedule 2025

KEYNOTE: Performance with Purpose: Driving Excellence in Service Delivery

Morgan Aspinall  (Head of Product, HALO)

Location: Chairmans Ballroom

Date: Thursday, May 22

Time: 8:30 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

What does it take to build high-performance teams that consistently delivers under pressure? Discover the winning strategies adopted by both McLaren and HaloITSM, and learn how the principles of precision, collaboration, and continuous improvement can transform performance in any business.

This keynote will equip you with actionable insights into team management, performance optimization, and service excellence. You’ll learn how to create alignment across departments, build a feedback-rich environment, and inspire individuals to thrive under pressure—all while staying true to your organization’s purpose.

Whether you’re leading a corporate team, scaling a startup, or driving service improvements in the public sector, this keynote offers a fresh lens on high performance. Performance with Purpose will leave you inspired, with the tools and perspective needed to deliver excellence—fast, focused, and with impact.