Transitioning to a new IT Service Management (ITSM)/Enterprise Service Management (ESM) tool can be challenging, filled with potential pitfalls that can derail the process and impact organizational efficiency. This lunch-and-learn session aims to equip participants with the knowledge and strategies needed to navigate this transition smoothly and successfully. Join Mike Fuson, Gary Mellot, and Jon Pigott, partner experts with nearly a century of experience between them for a fun and insightful panel discussion.

During this session, attendees will gain insights into common obstacles faced during the implementation of a new ITSM/ESM tool and learn practical tips to avoid them. By sharing real-world experiences and solutions, the session will provide valuable guidance to ensure a seamless transition.

Takeaway

By the end of this session, participants will:

Be able to identify and proactively address common pitfalls in ITSM tool transitions.

Have a clear understanding of the essential steps for planning and executing a successful transition.

Gain tools and techniques for managing change and ensuring user buy-in.

Learn best practices for implementing and evaluating the new ITSM tool.

Join us for an engaging and informative hour that will help you steer clear of the potholes and pitfalls, ensuring a smooth and effective transition to your new ITSM/ESM tool.