Modern ITSM is built on connection—between people, processes, data, and tools. But when those connections break down, the impact on service delivery, employee experience, and IT effectiveness is more serious than it may appear.

In this interactive lunch and learn session, we’ll explore the often-overlooked costs of disconnection within IT environments—like fragmented service data, unintegrated tools, and siloed teams. Drawing from recent industry insights, we’ll uncover how these gaps lead to slower resolution times, inconsistent experiences, and missed opportunities for proactive improvement.

You’ll learn how to:

• The true impact of tool and team disconnection
• Understand the downstream effects on incident, service, and asset management
• Reconnect the dots to enable faster resolution, smarter automation, and better employee outcomes
• How to identify and bridge critical gaps in your service ecosystem
• Practical steps to create more connected, resilient IT experiences

Whether you're optimizing your existing tools or preparing for your next transformation project, this session will help you move from reactive firefighting to proactive service delivery—with a unified approach that benefits both IT and the business.