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SupportWorld Live Schedule 2025

Lunch and Learn Presented by TeamDynamix: Driving Agility in Service Management with Automation & AI

Andrew Graf  (Chief Product Officer & Co-Founder, TeamDynamix)

Location: Room 350

Date: Wednesday, May 21

Time: 12:30 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

Grab your lunch and join us for an energetic and interactive session with TeamDynamix as we dive into one of the hottest topics in IT today: how to drive real agility in service management through automation and AI.

The service landscape is shifting fast. AI is no longer just a buzzword—it’s rapidly becoming a daily part of how support teams work. From intelligent ticket triage to conversational AI - issues are being resolved before a human ever gets involved. In this lively discussion, we’ll explore how no-code automation and AI are helping organizations eliminate tedious manual processes, increase productivity, and supercharge technician efficiency. You’ll hear real examples of how service teams are embracing these tools to handle more requests, resolve issues faster, and deliver better experiences across the enterprise—not just in IT, but in HR, Facilities, and beyond.

Whether you're just starting to experiment with AI or looking to take your automation strategy to the next level, you’ll walk away with practical insights and fresh inspiration.

Takeaway

  1. Cut Through the AI Chaos: Learn how to separate science fiction from service-ready solutions.
  2. Unlock Real-World Automation: See how no-code workflows and AI are transforming service delivery.
  3. Gain Superpowers (Seriously): Discover how to use AI and automation to reduce burnout and boost output.

Bring your questions and your curiosity, and let’s talk about what’s next.