HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.
Phyllis Drucker (Industry Thought Leader, EZ2BGR8 Service Management)
Pass Type: VIP Access Conference Pass - Get your pass now!
Track : Evolving the Customer and Employee Experience, Achieving Service Excellence
Session Type: Workshop
Vault Recording: TBD
Audience Level: All
Modern digital design techniques that "humanize" the delivery of support
Moving from IT support to enterprise support and why it's critical to the employee experience
Understanding of key portal and service catalog needs