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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Phyllis DruckerIndustry Thought LeaderEZ2BGR8 Service Management

Phyllis is an innovative and focused professional with more than 25 years of experience in Business/IT Strategy, Enterprise Service Management, Governance, HR process design, customer service and support. Phyllis is ITIL® v4 Managing Professional certified, and accredited trainer and keynote speaker, having presented on innovative service management topics throughout the United States, Canada, Spain and New Zealand.

As a recognized industry thought leader, Phyllis is an accomplished speaker and writer on all aspects of service management and the customer/employee experience including her book “Service Management Online: Building a Successful Service Request Catalog.”