Phyllis Drucker is a Senior Consultant for Linium, a Cognizant Company
who spent over 20 years as a service management practitioner followed by
careers in ITIL training and consulting.
An HDI Chapter president for seven years, and LIG President, Board
Member and Volunteer for itSMF USA and past-Chair of itSMF
International, she's been a passionate champion for service management
and association membership.
Over the years she's become a recognized thought leader in our industry
and author of "Online Service Management: Creating a Successful Service
Request Catalogue" as well as writing numerous blogs for Support World
Magazine and the IT Chronicles.
Currently I'm doing a significant portion of my work with enterprise
automation and HR transformations, which has matured my views about
delivering enterprise support.