Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Phyllis is an innovative and focused professional with more than 20 years of experience in Business/IT Strategy, Enterprise service management, governance, customer service and support, ITSM tool implementation, HR automation and team building. After more than 20 years in the support industry, she has taken her thought leadership out to the community full time by focusing on writing and speaking. She’s also an experienced international speaker, having delivered keynotes and conference breakout sessions since her first speaking engagement in 1997. In addition to her activities as a blogger, she’s a published author. Her book “Service Management Online: Creating a Successful Service Request Catalog”, as well as the newly modernized and enhanced three-day class "Innovating the Service Portal" are both available through TSO.