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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Pre-5: ITIL4 Foundation

Greg Sanker  (HDI Business Associate and Owner)

Location: Room 105

Date: Sunday, April 28

Time: 8:30 am - 5:00 pm

Pass Type: 3-day Training + Standard Conference Pass, 3-day Training Only - Get your pass now!

Session Type: Training

Vault Recording: TBD

ITIL4 is built on the established core of best practices in the ITIL guidance. It provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The course includes a case study that will help participants understand and experience the ITIL guiding principles, service value, and practices through real-world challenges and opportunities.

If you're an IT professional who wants an understanding of the service lifecycle and processes, or if you're actively involved in supporting services and want a better understanding of ITSM best practices, this workshop is for you!
What You'll Learn
  • The key concepts of ITIL, service management, and continual improvement
  • How ITIL guiding principles can help an organization to adopt and adapt ITIL service management
  • The purpose and components of the ITIL service value system, the activities of the service value chain, and how they interconnect
Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.