Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Greg Sanker is a former CIO, author, speaker and practitioner helping organizations and people achieve excellence. He is known for practical, been-there-done-that advice, and is again an HDI Top 25 thought leader in Technical Support and Service Management for 2022. He is the author of IT CHANGE MANAGEMENT: A PRACTITIONER'S GUIDE, ITIL4 Change Enablement Guide. He blogs about Excellence in IT Service Management at ITSMTransition.com and leadership and transformation at irreverentfuturist.com.