Greg Sanker is a former CIO, author, speaker, and practitioner who helps organizations and people achieve excellence. He has extensive experience in IT operations at all levels, in organizations ranging from Fortune 10 to smaller companies and state government. He is well known for practical, been-there-done-that advice, focusing on professional and organizational Excellence. He’s often called upon to help organizations master Change Management. While he’s helped many do just that, far more often, operational challenges are symptoms of broader and more far-reaching challenges. IT Operations, Governance, and Leadership are his tools of the trade, as he helps organizations take a systems view, embrace complexity, and make meaningful change. He has been recognized as an HDI Top 25 thought leader in Technical Support and Service Management, and is the author of IT CHANGE MANAGEMENT: A PRACTITIONER'S GUIDE. You can find him sharing about IT, Leadership, and Excellence on X at @gtsanker, and connect with him on Linkedin at www.linkedin.com/in/gtsanker.

Presenting:

• Pre-05: ITIL 4 Foundation
• Session 601: The Future of AI Driven Personalization of Service