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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Greg SankerHDI Business Associate and Owner

Greg Sanker is a former CIO, author, speaker and practitioner helping organizations and people achieve excellence. He is known for practical, been-there-done-that advice, and is again an HDI Top 25 thought leader in Technical Support and Service Management for 2022. He is the author of IT CHANGE MANAGEMENT: A PRACTITIONER'S GUIDE, ITIL4 Change Enablement Guide. He blogs about Excellence in IT Service Management at and leadership and transformation at