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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Greg SankerOwnerITSM Transition

Greg Sanker is a former CIO, author, speaker and practitioner helping organizations and people achieve excellence.

He is known for practical, been-there-done-that advice, and is again an HDI Top 25 thought leader in Technical Support and Service Management for 2022. He is the author of IT Change Management: A Practitioner's Guide, ITIL4 Change Enablement Guide.

He blogs about Excellence in IT Service Management at and leadership and transformation at