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Support World Live

SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

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Pre-8: AI in the Support Organization

Josh Streets  (HDI Business Associate and Founder, Scoreboard Group)

Location: Room 109

Date: Monday, April 29

Time: 8:30 am - 3:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only - Get your pass now!

Session Type: Training

Vault Recording: TBD

Audience Level: Intermediate

Transform your organization’s service experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!

In recent years, leading companies have created or accelerated their strategies to gain efficiency and effectiveness in their support organization using AI and automation. In this course, you will learn about the core concepts of AI and automation, how to align it with your support model and service level commitments, how to build a case for funding, how to design the right architecture, and how to deliver measurable results that transform your organization.

You will leave this workshop with a refreshed sense of what the support organization of tomorrow will look like, including best practices, real examples, and a structured plan for moving your strategies forward. Whether you have a mature roadmap or you’re just getting started, this course is for you.

Pre-registration is required to participate in this training. Contact [email protected] to inquire about a Training + Standard conference pass bundle.