Josh Streets has served his entire career in contact center leadership, executive leadership, advisory and consulting. As a thought leader in this space, his portfolio is filled with major brands and many successful projects or transformations. He regularly speaks, writes and is interviewed for contact center related publications. He is honored to have a long-standing relationship with ICMI & HDI to train, consult and innovate for the contact center community.

Presenting:

• Pre-08: AI and Automation for Service and Support