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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Josh StreetsHDI Business Associate and FounderScoreboard Group

Josh Streets has served his entire career in contact center leadership, executive leadership, advisory and consulting. As a thought leader in this space, his portfolio is filled with major brands and many successful projects or transformations. He regularly speaks, writes and is interviewed for contact center related publications. He is honored to have a long-standing relationship with ICMI & HDI to train, consult and innovate for the contact center community.