Service desk leaders are constantly under pressure to do more with less, to support healthy hybrid working models while ensuring technology solutions are advancing the bottom line and driving business outcomes. Consequently, they often find themselves using the wrong "F" word, to the detriment of their people and organizations. As leaders, we must stop focusing on what we want "FROM" and start asking what we want "FOR". In this session, Rocky McGuire will present what making this shift has done for the team of Unisys. This mindset shift has been a catalyst for transformation that has made a lasting impact of the organization, employees, and customers. It has transformed how leaders view their teams, the technology they use, the partners they select, the way they manage conflict, how they approach organizational change management their desired business outcomes, and even their very roles as leaders. It can do the same for you -- attend this session to learn how!

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