SupportWorld Live Schedule 2024
HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.
Rocky McGuire, Head of North America - Service Desk, Unisys
Rocky is a Cincinnati, Ohio native. Starting his career in management of Chick-fil-A, Rocky gained a love for leading people and helping implement best practices. That passion has followed Rocky to the IT industry when he accidently stumbled into a role as a Service Desk Agent in 2015. In the years following Rocky would serve in Level 1, Level 2, Admin, Team Lead and Training/Quality roles. In June 2021 Rocky was joined Unisys in the role of Operations Manager, leading a group of 200 Service Desk leaders and agents supporting 10+ customers. In October of 2022 Rocky moved into the role of Experience Manager where he focused on driving experience excellence, improvement and innovation for Unisys and their customers. August of 2023 Rocky expanded his role, now acting as the Head of North America - Service Desk, overseeing SD delivery for North America. Rocky has a passion for leading people, investing in leaders and evangelizing the importance of experience. Through his journey of growing through various roles within the service desk industry, Rocky has gained valuable insight on what it means to build a world class service desk and customer experience. Outside of leading his teams at Unisys, Rocky enjoys spending time with his beautiful wife Allie, loves family walks and being a girl dad to Willow (2.5 years) and Juniper (almost a year!).