Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Rocky is a Cincinnati, Ohio native. Starting his career in management of Chick-fil-A, Rocky gained a love for leading people and helping implement best practices. That passion has followed Rocky to the IT industry when he accidently stumbled into a role as a Service Desk Agent in 2015. In the years following Rocky would serve in Level 1, Level 2, Admin, Team Lead and Training/Quality roles. In June 2021 Rocky was joined Unisys in the role of Operations Manager, leading a group of 200 Service Desk leaders and agents supporting 10+ customers. In October of 2022 Rocky moved into the role of Experience Manager where he is focused on driving experience excellence, improvement and innovation for Unisys and their customers. Rocky has a passion for leading people, investing in leaders and evangelizing the importance of experience. Through his journey of growing through various roles within the service desk industry, Rocky has gained valuable insight on what it means to build a world class service desk and customer experience. Outside of leading his teams at Unisys, Rocky enjoys spending time with his beautiful wife Allie, loves going to play disc golf and catching tournament coverage on the Disc Golf Network. Rocky and Allie welcomed Willow Joanna McGuire, their first kiddo, in January 2022 and are anticipating baby #2 in June.