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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 105: The Transformative Impact of AI in the IT Industry

Alain Alvarez Legra  (IT Operations Manager, United Data Technologies)

Location: Room 104

Date: Tuesday, April 30

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

In this era of digital revolution, AI has emerged as the avant-garde force reshaping the IT domain. This session will unravel the multidimensional tapestry of AI's transformative journey, navigating through the intricate symbiosis between algorithms and innovation. Alain Alvarez Legra will lead a deep dive into the enigmatic realm of AI, tracing its evolution from algorithmic curiosities to cognitive behemoths; explore the symbiotic relationship between AI and innovation, uncovering how machine learning algorithms foster creativity, accelerate cycles, and redefine industry benchmarks; unearth the disruptive potential of AI-driven automation, illuminating how organizations streamline operations, optimize resource allocation, and embrace new vistas of scalability; and unpack the perplexing realm of AI ethics, addressing concerns and methodologies to ensure responsible AI integration that aligns with societal values.


  • Cognizance of Evolution: Gain a profound understanding of AI's transformative journey within the IT industry, equipping them with prescient insights into technological trends.
  • Strategic Relevance: Unveil the strategic implications of AI adoption, empowering organizations to make informed decisions in a landscape characterized by rapid digital evolution.
  • Networking Nexus: Engage in meaningful dialogues with industry peers, fostering collaborations and partnerships in pursuit of leveraging AI's potential.