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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Alain Alvarez LegraIT Operations ManagerUnited Data Technologies

Alain Alvarez, IT Operations Manager at United Data Technology, boasts over 20 years of experience in technology, focusing on infrastructure management, cloud computing, and systems. His leadership has propelled numerous large-scale IT projects to success, driven by his commitment to integrating the latest technologies for clients' operational enhancements and strategic objectives.

Alain's collaborative leadership style fosters team-based environments, enhancing productivity, efficiency, and loyalty throughout the organization. With his adept problem-solving skills and current certifications, Alain ensures that corporate and client needs are consistently met. His academic background includes a Bachelor of Science and a Master's Degree in teaching English as a Second Language from Rafael Maria de Mendive Pedagogical University, uniquely equipping him to understand clients' complex business challenges and devise innovative solutions for their success.