CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 106: The League of Legends: Crafting Your Superhero Dream Squad

Jessica Clarkson  (Technology Services Coordinator, Chippewa Valley Technical College)

Location: Room 203

Date: Tuesday, April 30

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Evolving the Customer and Employee Experience, Achieving Service Excellence

Session Type: Session

Vault Recording: TBD

Audience Level: All

Understanding and leveraging the unique personalities within a team is a transformative strategy that holds key to delivering exceptional customer service. Just as each team member contributes distinct skills and strengths, their individual personalities play a crucial role in shaping the overall customer experience. By recognizing and embracing the diverse traits and preferences of team members, a leader can foster a collaborative and harmonious work environment. This awareness enables tailored communication styles, effective delegation of tasks, and the cultivation of a supportive team culture. When harnessed correctly, this knowledge not only enhances internal cohesion but also empowers the team to better connect with customers on a personal level. It allows for a more empathetic and responsive approach to customer interactions, ensuring that the team can anticipate and meet the unique needs of each customer. Ultimately, a team attuned to its members' personalities become a dynamic force in delivering service that goes beyond expectations, creating lasting and positive impressions for every customer engagement.


1. Strengths-Based Approach: The central theme is the importance of identifying and leveraging the unique strengths of each team member. This approach recognizes that everyone has something valuable to contribute and that aligning tasks and roles with individual strengths can lead to a more successful and harmonious team.
2. Embrace Diversity: The guidance underscores the significance of diversity within a team, including diverse skills, backgrounds, and perspectives. A diverse team can tackle a wider range of challenges and generate more innovative solutions. It encourages the acceptance and inclusion of different strengths to create a well-rounded team.
3. Open Communication and Recognition: Effective communication and recognition play a vital role in harnessing strengths. Encouraging team members to openly discuss their strengths, weaknesses, and aspirations fosters transparency. Regularly providing feedback and acknowledging individual contributions not only boosts morale but also reinforces the value of utilizing those strengths for the team's benefit.