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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Jessica ClarksonTechnology Services CoordinatorChippewa Valley Technical College

Jessica Clarkson's IT journey commenced in 2010 when she immersed herself in the IT-Computer Software Developer program at Chippewa Valley Technical College (CVTC). By 2012, she emerged as a CVTC graduate armed with an Associate's degree and an insatiable drive for tech excellence. Recognizing her potential, CVTC swiftly employed her as a full-time Desktop Services Technician in July 2013.

Jessica's professional ascent continued as she joined the esteemed ranks of HDI in 2013, achieving KSC Certification by 2015. A dynamic force within her local MN chapter, Jessica serves as Coordinator, leading a team of 6 tech wizards. Together, they deploy their digital prowess to support, maintain, and navigate the computing landscape across CVTC's 11 sprawling campuses. Renowned for her unwavering, top-notch end-user support, Jessica has become a legendary presence at CVTC—a friendly face in the crowd upon whom everyone relies. Currently pursuing a Bachelor's degree in Business with a focus on Project Management.