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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 202: Generative AI, Beyond the Hype: Planning Now for the Future

Stephen Paskel  (President, CMIT Solutions of Biltmore)

Geanie Asante  (Executive Director, Wells Fargo Bank)

Quinn Karley  (Support Lead IV, Rochester Institute of Technology)

Location: Room 111

Date: Tuesday, April 30

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Artificial Intelligence has been around for decades, but generative AI has taken the center stage and we've all taken notice. But what are industry leaders taking notice of, and more importantly what should we be doing now to prepare ourselves and our teams for the landscape that generative AI is changing as we speak? In this panel discussion, industry experts from diverse fields will draw attention to what we should be thinking about and actively participating in so that we're not only not left behind but are prepared to thrive in the future.


1) Internet, Web, Iphone...all game changers that changed how the world view things and operated. Generative AI is Next in line...

2) Waiting for employers to tell you how to implement and use Generative AI is too late. There are things that should be a part of our regular cadence on a weekly basis from now to prepare and educate ourselves.

3) If we continue to give the Terminator Narrative of AI then even our kids will shy away from it. We either need to embrace the future or pull out our Blackberry's and hope they come back in style.