Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Stephen Paskel took his 15+ years of experience as a Senior IT Executive with a Fortune 500 financial organization and founded CMIT Solutions of Biltmore, an IT Service Provider organization that can handle the technology needs of both small and medium sized organizations across North America. He has gained in-depth experience establishing and leading best in class operations centers both domestically and internationally. As a senior leader at Allstate, he is responsible for helping build, grow, and develop the support center of the future.
Stephen brings a proven track record of developing high performing teams and resolving the most complex issues facing his customers and fellow team members. He has a reputation for building genuine, and mutually beneficial, win-win affiliations resulting in long lasting relationships that cross fields and disciplines.
Stephen is a skillful communicator who can fluently speak the languages of business and technology, blending technical expertise with exceptional interpersonal skills. His industry awards for ‘Outstanding Contributions to Technology’ and ‘Excellence in Leadership’ are a testimony to the fact that he understands where true value lies. He makes the people that he works with and the customers that he serves his priority, resulting in teams that drive business results and team members that enjoy their work and the people they work with. His love for people shows in his desire to help them reach their full potential.
Stephen is a certified instructor, public speaker, corporate executive, board member of multiple national non-profit organizations, and entrepreneur. Stephen holds multiple certifications and holds both his Bachelor and MBA degrees from the University of Phoenix.
Learn more at Stephen’s LinkedIn profile at: https://www.linkedin.com/in/stephen-paskel/