May 18-22, 2025
MGM Grand
Las Vegas, NV
Fabiane Campos Vale Jerke (GERENTE DE EQUIPE DE TI, Banco do Brasil)
Adriana Antonia Treulieb (Assessora de TI, Banco do Brasil)
Marcus Lopes Da Silva (Especialista de TI, Banco do Brasil)
Patrick Henrique Azevedo Gomes (Gerente de Soluções de TI, Banco do Brasil)
Danielo Cicero Pereira (GERENTE DE EQUIPE DE TI, Banco do Brasil)
Date: Wednesday, May 21
Time: 11:30 am - 12:30 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track: Optimizing the Support Organization
Session Type: Session
Vault Recording: TBD
Audience Level: All
Banco do Brasil's Technology Department developed a solution in the field of Artificial Intelligence that was integrated into the WhatsApp customer service of the bank's People Department. The platform offers support for employees and contractors, providing various service menus and procedures; The solution also includes automatic transactions, as well as flows for the overflow of human support. The KCS methodology adopted allows for effective operation, optimizing the user experience and resource management, thus ensuring its consistency and reliability.
ADRIANA ANTONIA TREULIEB
FABIANE CAMPOS VALE JERKE
MARCUS LOPES DA SILVA
PATRICK HENRIQUE AZEVEDO GOMES