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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 205: Strategic Thinking: Keep Your Eye on the Ball, but Swing for the Fences

Steve Fullerton  (Director of Network & Operations Center, Clemson University)

Location: Room 203

Date: Tuesday, April 30

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Leading World-Class Teams

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

As Dorie Clark says, "Strategy is making changes today to make tomorrow better." Sometimes, we give up on our long-term goals too quickly because the tomorrow we are looking at is too close. In this session, Steve Fullerton breaks down the essence of strategic thinking and planning. Continuous, conscious progress toward a positive goal requires continuous effort. Attendees will learn about techniques for evolving organization cultures, reorienting the value of knowledge to shift from information hoarding to open sharing, and rebuilding the job ladder to support hybrid and remote work environments. Walk away with a practical understanding of strategic thinking, equipped with refined long-term strategies and actionable pathways for future organizational success.


What is strategic thinking?
How to work as a team to create a forward vision.
An understanding that when thinking about future state, failure along the way is OK.
Creating a vision of what "done" looks like requires change. Culture does not like change. Attendees will work though how to mitigate through changes.