Currently, I serve as the Director of Clemson Network & Operations Center. Using 30+ years of customer IT support service to engage network technicians, system customers, and system developers ensuring new systems, updates, and changes have minimal impact on the computing environment. We monitor network devices and Enterprise systems for the campus and some external customers. The NOC is a 24x7x365 operation. Our goal is to become more predictive than reactive. Thus, avoiding significant downtime for the institution.
My IT career teaches me there will always be some disruption, as any change always does. My job and the team's job is to lessen the impact as much as possible. This is done by creating technical and personal relationships. My earlier years as a federal, state, and military IT support contractor taught me many things. The most important is that communication solves most technical issues. Communicating what will happen, why it will happen, and how it will be changed eases the stress of the entire IT chain.