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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 206: From Chaos to Calm: Mastering Disaster Recovery and Business Continuity

Michael Hanson  (VP, IT Service Desk Operations, PSCU)

Location: Room 205

Date: Tuesday, April 30

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Optimizing the Support Organization, Modernizing Service Management

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Hurricanes, earthquakes, and ransomware...oh my! Join Mike Hanson for an informative session on disaster recovery (DR) and business continuity (BC), where we'll unravel the essentials of a successful DR/BC strategy. Delve into the key components of effective DR/BC plans, explore best practices, and develop strategies to prepare you for unexpected scenarios. Discover how evolving technologies are reshaping DR/BC strategies and gain insights into mitigating risks and ensuring your organization's resilience.


- Understanding the fundamental concepts of Disaster Recovery (DR) and Business Continuity (BC).
- Insights into best practices and real-world case studies to inform your DR and BC strategies.
- Awareness of emerging technologies and trends that can bolster your organization's DR and BC efforts.
- Strategies to craft a proactive DR and BC plan to ensure organizational resilience in the face of unexpected events.