Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Michael HansonITS Service Desk ManagerPSCU

Michael Hanson has a broad background in information technology, and is an IT executive with over 30 years of experience leading IT Operations, Service, and Support, and has extensive experience leading globally distributed teams. He is ITIL, Six Sigma, and HDI certified, has a BS in Business Technology, and is a regular contributor to industry conferences and publications. His passion is building effective, happy teams and leveraging business and IT process improvement techniques to make processes more efficient, cost-effective, and reliable for both IT staff and their customers. Today, he leads the IT Service Desk at PSCU, one of the USA's premier financial services organizations.

Presenting: