Vicki Rogers (Director of Service Management, Georgia Institute of Technology)
Date: Tuesday, April 30
Time: 3:45 pm - 4:45 pm
2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass -
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Modernizing Service Management, Optimizing the Support Organization
Vault Recording: TBD
Audience Level: All
Continual improvement is the cornerstone of great service management; as Axelos once put it, it's the "beating heart" of service management. But what happens when the heart stops beating? Is your continual improvement process a bit of a crime scene? It's okay -- you can be honest. If it is, this session is for you. Discover how to navigate the crime scene of your improvement journey. Learn how to gather clues, identify suspects, and crack the case using ITIL guiding principles and the continual improvement model. Walk away with the sleuthing skills and improvement techniques to tackle challenges in your own environments and with an actionable plan to breathe new life into your continual improvement process.
• ITIL Guiding Principles
• Continual Improvement Model
• How to Jump Start Continual Improvement
• How to be a true crime detective
• Suggestions for true crime podcasts
• Ideas for how to have fun at a conference and at work