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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 305: The Secrets of IT Support Success, Revealed!

Jill Weber  (Technology Service Center Manager, Northwestern Mutual)

Jeremy Lipusch  (Healthcare Account Executive, TEKsystems)

Location: Room 203

Date: Tuesday, April 30

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Leading World-Class Teams

Session Type: Panel Discussion

Vault Recording: TBD

Audience Level: All

Featuring past and present Global Service and Support Award Finalists, this panel discussion, moderated by Jill Weber and Jeremy Lipusch, will shine a light on each finalist's journey and their team's successes. From these stories, attendees will gain actionable insights to apply in their own organizations. Whether you're a practitioner or manager, you don't want to miss this opportunity to hear from an elite group of your peers and discover what they're doing to provide exceptional service and support.


Goal and Takeaway: The main goal of this panel is to empower managers, co-workers, and other panelists to develop their respective teams. Attendees will leave the session equipped with practical tips that they can implement within their own organizations. Additionally, this panel aims to shed light on the exceptional individuals being recognized and provide a networking opportunity for all participants. Networking and Relationship Building: We will actively encourage both the audience and panelists to connect with each other after the session. This will include exchanging contact information to facilitate further discussion beyond what we were able to cover during the panel. By fostering these connections, we hope to create a supportive community that can continue to learn and grow together.