Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Jill is currently the manager of onsite, face to face technical support teams within Technology Customer Success organization at Northwestern Mutual. She has helped to rebrand and develop the onsite teams to be focused on working smarter, more efficient, and to have the customer’s experience in mind at all times.
She has been part of HDI in which she is a local chapter officer for over 15 years. She has presented at several HDI Support World Live conferences.
She has had a successful bowling career including being a professional bowler. She will be inducted into the United States Bowling Congress Hall of Fame in 2023 for Outstanding Performance