Matt Beran (Sr. Product Specialist, InvGate)
Date: Wednesday, May 1
Time: 10:15 am - 11:15 am
2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass -
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Modernizing Service Management, Evolving the Customer and Employee Experience
Vault Recording: TBD
Audience Level: All
For decades now, dozens of frameworks and methodologies have jockeyed for the title of Dominant Service Management Philosophy. But much like the mythical panacea of "agile," this has blinded may professionals and their organizations to the true value of service management. We become complacent, comforted by our certifications and training. Comfort is the enemy of innovation and growth; diversity and change - in methods, ideas, and people - are what lead to sustained, successful improvement. In this session, Matt Beran will help attendees find a better path toward governance, exploring the future of service management, identifying existing gaps and opportunities, and inspiring today's generation of service management leaders and professionals to learn and develop in more effective, more accessible ways.
Participants will walk away energized to explore the world of Service Management beyond what they already know. Book recommendations, job description changes and culture tweaks are just some of the tactics we will discuss.