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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Matt BeranProduct SpecialistInvGate

Matt Beran has over 20 years of experience in Service Management and Customer Service. He has served in various roles in the Service Desk, as a Consultant and in Experience Design. His clients include global corporations and medium enterprises working in many different industries.

Known for challenging industry norms, practical advice and unique approaches to Service Management, Matt is now serving as an Sr. Product Marketing Specialist at InvGate; a software company building better IT experiences.

He is also the host of Ticket Volume, a weekly podcast dedicated to Service Management Operations and is a highly regarded speaker at conferences and networking events. His favorite topics introduce new ways of thinking about service experiences and improving team collaboration.