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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Matt BeranSr. Product SpecialistInvGate

Matt has over 20 years of experience in Service Management. Serving in various roles from the Service Desk, to a Consultant and Experience Designer. His clients include enterprises of many sizes and industries. Known for challenging industry norms and practical approaches to Service Management, Matt is now serving as an Sr. Product Marketing Specialist at InvGate; a software company building better IT experiences. He is also the host of Ticket Volume, a weekly podcast on Service Management and is a highly regarded speaker at conferences. His favorite topics introduce new ways of thinking about service experiences and improving team collaboration.