Many service workers have been placed in a very tight box. Take these tickets...follow these uninspired steps to achieve a certain quality score...ignore that problem that's been there for years. The job can be suffocating if we don't find the right balance. These service workers are capable of amazing things. It's time we free ourselves of legacy connotations, and embrace the true nature of CX work today. Join Nate Brown of CX Accelerator and Metric Sherpa to learn how he has helped cultivate service workers into knowledge curators...not just ticket takers.

Takeaway

- The role of intrinsic motivation in a modern Service function
- How we can be the guide in a unique voice to the make the brand come to life
- How to draw your service workers into your knowledge management process in practical ways