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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 505: Finding Your Mentor: When Swiping Right Goes Wrong

Darryl Jacoby  (Group Supervisor, Help Desk & Desktop Services, Johns Hopkins University Applied Physics Lab)

Date: Wednesday, May 1

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Staff and interns are frequently encouraged to find a mentor. Other times, they may be asked to become a mentor. But without guidance on how to identify a good mentor or be a strong mentor, this helpful advice may not be so helpful after all and may not lead to the intended or desired outcomes. In this session, Darryl Jacoby will break down the challenges associated with finding the right mentor for you, present tips for becoming the right mentor for someone else and explain how your leaders can be a valuable resource in your mentorship journey.

Takeaway

How to find strong mentors
Tips for being a strong mentor.
The role leaders have in ensuring a good mentoring experience