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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Darryl JacobyGroup Supervisor, Help Desk & Desktop ServicesJohns Hopkins University Applied Physics Lab

Darryl Jacoby is the Group Supervisor of Help Desk and Desktop Services for the Johns Hopkins Applied Physics Laboratory (APL), the nation’s largest university-affiliated research center. He has 30+ years of IT experience leading & mentoring high-performing teams. His leadership style puts a heavy focus on staff engagement and career development, contributing to APL being recognized as a ComputerWorld Top 100 Places to Work in IT for five consecutive years. In addition to presenting multiple sessions at SupportWorld Live, Darryl was named a 2019 finalist for the HDI Manager of the Year award.