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SupportWorld Live
May 5-7, 2026
Caesars PalaceLas Vegas, NV
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Speakers 2025

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Darryl Jacoby, Group Supervisor, Help Desk & Desktop Services, Johns Hopkins University Applied Physics Lab

Darryl Jacoby is the Group Supervisor of Help Desk and Desktop Services for the Johns Hopkins Applied Physics Laboratory (APL), the nation's largest university-affiliated research center. He has 30+ years of IT experience leading & mentoring high-performing teams. His leadership style puts a heavy focus on staff engagement and career development, contributing to APL being recognized as a ComputerWorld Top 100 Places to Work in IT for seven consecutive years. In addition to being a multi-time speaker at SupportWorld Live, Darryl was named a 2019 finalist for the HDI Manager of the Year award.

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