Darryl Jacoby is the Group Supervisor of Help Desk and Desktop Services for the Johns Hopkins Applied Physics Laboratory (APL), the nation's largest university-affiliated research center. He has 30+ years of IT experience leading & mentoring high-performing teams. His leadership style puts a heavy focus on staff engagement and career development, contributing to APL being recognized as a ComputerWorld Top 100 Places to Work in IT for seven consecutive years. In addition to being a multi-time speaker at SupportWorld Live, Darryl was named a 2019 finalist for the HDI Manager of the Year award.

Presenting:

• Session 203: Bang Your Head: Lyrics That Motivate You To Act