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SupportWorld Live Schedule 2025

Session 505: Leadership With E's: Leading By Letting Go

Doug Rabold  (Chief Experience Officer, Bold Ray Consulting)

Date: Thursday, May 22

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Join Doug Rabold, a multiple-award winning leader, who has successfully leveraged an approach of "Leading by Letting Go" with multiple teams in a variety of organizations and industries throughout his career. This session is a precursor to Doug's upcoming book by the same name.

In true servant-leader fashion, the best leaders invest significant resources – time, effort, and budget – in helping their team members grow and develop. In this session, we will explore what Doug calls, "The Six E's" of leadership: Engage, Enrich, Encourage, Empower, Entrust, and Excel. We will discuss how each of these is a vital contributor to the success of individual team members – and ultimately of the entire team. Real-world examples of how The Six E's have been applied will be explored so you can take action to apply these same principles to transform any group – even a low-performing one – into a well-oiled, high-performing, award-worthy team.

Takeaway

Key takeaways include:
1) Exploration of each of the six E's
2) Explanation of how these have been applied and the results
3) Preview of the presenter's forthcoming book