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Doug RaboldCXOBold Ray Consulting

Doug Rabold is a committed IT Leader who has had direct oversight of over a dozen different ITIL processes. He has led teams of up to 350 resources and managed contracts and asset values totaling over $60 million. Doug successfully transitioned from a sales career to IT Operations in 2009. As a lifelong learner he attended the University of Illinois, holds numerous IT industry certifications and is an HDI Certified Instructor. Doug has well over ten years of experience in public speaking. Doug is currently serving as Chairman of the HDI National Board of Directors and sits on the Strategic Advisory Council for ITAM Forum. He previously served two terms on the Cherwell Customer Advisory Board. Doug was named the AOTMP IT Management Professional of the Year in 2021, was a finalist for the HDI Best Service and Support Manager of the Year in 2021 and was selected as the People’s Choice Winner for 2018 HDI Manager of the Year. He was named a 2022 HDI Top 25 Influencer for IT Service Management and Customer Experience. Doug is an acknowledged expert at customer experience and employee engagement. Despite being a self-professed "process guy", he is a committed servant leader and is most proud of his ability to grow and develop talent at the individual and the team level.