Doug Rabold is a committed CX and ITSM Leader who has led high-performing global teams of up to 350 resources and managed a portfolio of contracts exceeding $60M in annual revenue. He is an acknowledged expert in Customer Experience and Employee Experience who focuses on growing and developing talent to deliver exceptional service and support.
Doug attended University of Illinois, holds numerous certifications and is a Certified Instructor. He has extensive experience in public speaking, is a frequent podcast guest, and a contributing author to several publications. Doug is currently serving as Chairman of the HDI National Board of Directors and sits on the Strategic Advisory Council for ITAM Forum.
Doug was named AOTMP IT Management Professional of the Year in 2021, was a finalist for the HDI Best Service and Support Manager in 2021 and was selected as People’s Choice Winner for 2018 HDI Manager of the Year. He was named an HDI Top 25 Thought Leader for ITSM and CX in 2022 and 2023. Most recently in 2023 Doug was selected as Customer Experience Magazine Top 25 CXMStar Influencer, a Top 50 CX Influencer by CX Network, AOTMP University Influencer, and added to MattsenKumar’s CX Thought Leadership circle.