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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Doug RaboldPrincipal ConsultantBold Ray Consulting

Doug Rabold is founder and principal consultant of Bold Ray Consulting in San Antonio, Texas. As an IT operations leader, he has had direct oversight over a dozen different ITIL practices or aspects, and he has led teams of up to 350 resources and managed contracts and asset values totaling over $50 million. Doug is a prolific speaker and a contributing author for HDI; he's also the national president for the Help Desk Chapters Inc. board of directors. In 2021, he won the AOTMP IT Management Professional of the Year Award and was a finalist for the HDI Best Service and Support Manager Award.