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May 18-22, 2025
MGM Grand
Las Vegas, NV

SupportWorld Live Schedule 2025

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Session 602: Early Learnings using Gen AI in Help Desk services

Barckley Toole  (Director, IT Support & Services, Wendy's)

Date: Thursday, May 22

Time: 4:15 pm - 5:15 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Wendys has started the journey of Generative AI incorporated in the Help Desk support program. This case study highlights strategy and plan for Generative AI, early learnings, successes, and pitfalls.

Takeaway

This session will aid Help Desk operators in determining readiness and viable approaches to leveraging this technology to advance their service delivery.