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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 603: The Keys to the Successful Adoption of ITSM

Anthony Orr  (Solution Director, SDI Presence)

Location: Room 111

Date: Wednesday, May 1

Time: 4:15 pm - 5:15 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Are you struggling to extract value from your ITSM initiatives, especially your service desk? Are you unsure what an overall ITSM adoption initiative should look like? Are your ITSM initiatives actually failing, or do you just think they are because you don't know what an optimized, effective initiative should look like? Success is sometimes reduced to whether a project is completed on time and within budget, but this isn't always the best measure of success. In this session, Anthony Orr will present some of the key aspects of ITSM initiatives that are guaranteed to produce value, achieve desired outcomes, and truly succeed.


ITSM Strategy for Success