Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
For more than thirty years, Anthony Orr has worked in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions helping organizations in over 50 countries achieve their service management goals. He currently works at SDI Presence as a Solution Director responsible for ITSM. He has also worked as an IT industry investment advisor for corporations, investment firms, and non-profits. He is the VP of Special Events for Houston HDI. Anthony is an IT Thought leader, an author of the ITIL v3 2011 publications and the ITIL MALC exam book, as well was a Sr. Examiner for the ITIL v2, v3 and Cyber-Resilience certification examinations. He was also one of the initial advisors for ITILv4. He has published numerous blogs, podcasts, videos, booklets, webinars, white papers, and other articles on various subjects such as ITSM, ITIL, DevOps, Project Management, etc. Having lectured at universities around the world, Anthony is also a frequent speaker at local and global industry events.