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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 604: Managing Culture in Hybrid Workplaces, Across Time Zones and Around the World

Tony North  (Senior IT Manager, King County)

Location: Room 104

Date: Wednesday, May 1

Time: 4:15 pm - 5:15 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Leading World-Class Teams

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

In today's work environment, leaders must be able to manage hybrid teams across multiple time zones. The challenge lies in developing, training, and keeping teams up to speed so they can be present and motivated to provide the highest level of service. In this session, Tony North will share the techniques he developed for managing support nationally and internationally, focusing on getting his teams to provide consistent support that transcends time zones. Regardless of where you are, whether your teams start or end their days early, attend this session to learn how your teams can provide the right support and the right answers at the right time, every time.


Therefore, in this session you will learn the following:

How to develop your consistency in the work regardless of the location

How to be aware of burnout and what to do

How to create and set expectations for a hybrid/distributed teams

How to develop a "follow the sun" model, but using todays technologies

How to emphasize inclusion and engagement

How to develop guidelines that meet customers needs but can also be flexible for your teams

How to develop a communication plan enabling everyone to stay updated